Detailed Description of Good and / or Services
DRUMKiDZ is a business in the education and entertainment industry that markets
innovative interactive djembe drum CDs/DVDs for kids and adults alike.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 14 days and delivery confirmed by way of booking number.
Return and Refunds Policy
The provision of goods and services by DRUMKiDZ is subject to availability. In cases of unavailability, DRUMKiDZ will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% cancellation fee.
Customer Privacy Policy
DRUMKiDZ shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the DRUMKiDZ bank account, the details of which will be provided on request.
Credit Card Acquiring and Security
Credit card transactions will be acquired for DRUMKiDZ by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Nedbank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.
Customer Details Separate from Card Details
Customer details will be stored by DRUMKiDZ separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to www.shopdirect.co.za .
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Responsibility
DRUMKiDZ takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and DRUMKiDZ chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Cape Town, South Africa.
Variation
DRUMKiDZ may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is run by sole trader based in South Africa trading as DRUMKiDZ and represented by A J Byskup.
Export Restriction
The offering on this website is available to South African and International clients only.
DRUMKiDZ contact details
Telephonic Support: +27 (0)21 434 7610 | Email Support: info@drumkidz.co.za
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